Refund policy

We want you to love your Lather & Bloom purchase. If something isn't right, here's how we handle it.

Cancelling an order
You may cancel any time before your order is dispatched, at no cost — email hello@shoplatherbloom.com with your order number. Once dispatched, an order can no longer be cancelled; you may decline it at the point of delivery, or return it once received under the terms below.

Return window
Returns are accepted within 7 days of delivery.

Condition for return
Items must be unused, unopened, and in their original packaging. Because these are personal skincare products, opened or used items cannot be accepted back for hygiene reasons — this applies to soap bars once the seal is broken.

Return shipping
All returns are free — in every case. Whether you have simply changed your mind or received a damaged or incorrect item, we cover the return shipping cost, so there is never a charge to you. Once we confirm your return by email, we will provide instructions for sending the item back by mail at no cost.

Damaged or incorrect orders
If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery at hello@shoplatherbloom.com — a photo of the item helps us sort it out quickly. We'll arrange a replacement or full refund at no cost to you.

How to request a return
Email hello@shoplatherbloom.com with your order number and reason for return. We'll confirm the return and provide instructions.

Refund processing
Once your return is received and inspected, refunds are processed within 5–7 business days. Refunds are issued to the original payment method; for Cash on Delivery orders, refunds are made via bank transfer.

Non-returnable items
Opened or used products cannot be returned, except in cases of damage or defect as outlined above.