Refund policy

We want you to love your Lather & Bloom purchase. If something isn't right, here's how we handle it.

Return window
Returns are accepted within 7 days of delivery.

Condition for return
Items must be unused, unopened, and in their original packaging. Because these are personal skincare products, opened or used items cannot be accepted back for hygiene reasons — this applies to soap bars once the seal is broken.

Damaged or incorrect orders
If your order arrives damaged, incorrect, or defective, contact us within 48 hours of delivery at hello@shoplatherbloom.com with a photo of the item. We'll arrange a replacement or full refund at no cost to you.

How to request a return
Email hello@shoplatherbloom.com with your order number and reason for return. We'll confirm the return and provide instructions.

Refund processing
Once your return is received and inspected, refunds are processed within 5–7 business days. Refunds are issued to the original payment method; for Cash on Delivery orders, refunds are made via bank transfer.

Non-returnable items
Opened or used products cannot be returned, except in cases of damage or defect as outlined above.